Cravn..........

I need a little advice here........

I recieved my Ebay package Thursday night by way of UPS.




Well when I opened it the wooden frame is broken top left......Not at a joint to where I could do an easy fix,but it actually splintered it.
I emailed Venicefarms(whom I got it from) and said to save the packaging and take it too UPS..........

Is UPS responsible for this?
Would that be the sellers problem?

It is insured........Thank God.I paid a whoppin 375 including shippin for this and really wanted the mirror.

What steps do i need to take here?

http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=270541578653&ssPageName=STRK:MEWNX:IT

You have to make sure the shipper initiates the claim with UPS..The receiver cannot..

Justgot off he phone with aUS rep,thy want to send an investigator Tuesday to look at the damaged frame and packagng........
They will determine who`s at fault.......

I have a feeling its gonna come down to pointing fingers at each other.

I have a feeling tho,the seller is actually at fault,cause how could that frame split like that without breaking the mirror?

I think I will have it fixed the best it can cause I imagine it could take awhile for reimbersment...........Or even worse not get paid by the seller.(into which the guy has a great history).........

Not a happy camper here........

You're fine, you'll either get a replacement or your money back...

cravnravn wrote:You're fine, you'll either get a replacement or your money back...