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Post  wood20ks on 3/20/2010, 7:16 am

I need a little advice here........

I recieved my Ebay package Thursday night by way of UPS.




Well when I opened it the wooden frame is broken top left......Not at a joint to where I could do an easy fix,but it actually splintered it.
I emailed Venicefarms(whom I got it from) and said to save the packaging and take it too UPS..........

Is UPS responsible for this?
Would that be the sellers problem?

It is insured........Thank God.I paid a whoppin 375 including shippin for this and really wanted the mirror.

What steps do i need to take here?

http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=270541578653&ssPageName=STRK:MEWNX:IT
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Post  cravnravn on 3/20/2010, 9:06 am

You have to make sure the shipper initiates the claim with UPS..The receiver cannot..
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Post  wood20ks on 3/20/2010, 10:47 am

Justgot off he phone with aUS rep,thy want to send an investigator Tuesday to look at the damaged frame and packagng........
They will determine who`s at fault.......

I have a feeling its gonna come down to pointing fingers at each other.

I have a feeling tho,the seller is actually at fault,cause how could that frame split like that without breaking the mirror?

I think I will have it fixed the best it can cause I imagine it could take awhile for reimbersment...........Or even worse not get paid by the seller.(into which the guy has a great history).........

Not a happy camper here........ rambo
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Post  cravnravn on 3/20/2010, 11:13 am

You're fine, you'll either get a replacement or your money back...
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Post  wood20ks on 3/20/2010, 2:04 pm

cravnravn wrote:You're fine, you'll either get a replacement or your money back...

needhelp

dance
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