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Post  cravnravn on 2/15/2010, 5:52 am

Microsoft did an automatic update yesterday morning on me...After it was complete, it told me to restart, which I did, when it restarted it went into reboot, and automatically re booted to day 1...Now it wont recognize my modem, I took out the modem, turned it on and loaded the drivers, shut it down, then installed the modem, restarted and nothing...the strange thing, is I open the control panel, click on modems, and the modem is not there..But in my system tray, it says it found new hardware, and shows the modem and its description.

Any clues???
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Post  dblshockpwr on 2/15/2010, 5:55 am

cravnravn wrote:Microsoft did an automatic update yesterday morning on me...After it was complete, it told me to restart, which I did, when it restarted it went into reboot, and automatically re booted to day 1...Now it wont recognize my modem, I took out the modem, turned it on and loaded the drivers, shut it down, then installed the modem, restarted and nothing...the strange thing, is I open the control panel, click on modems, and the modem is not there..But in my system tray, it says it found new hardware, and shows the modem and its description.

Any clues???

Does it say installing new hardware, when it is in the system tray?
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Post  cravnravn on 2/15/2010, 6:18 am

Yes, it shows it in the tray as installed..
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Post  dblshockpwr on 2/15/2010, 12:59 pm

cravnravn wrote:Yes, it shows it in the tray as installed..

It should be working then, you might be able to go back to your last restore point before that last update and go from there though.
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Post  Magic on 2/15/2010, 2:13 pm

Cravn you should never,never,never,have automatic update turned on.

Also there are fake updates (trojan virus) that will make you think it is an update when in fact it is trying to do what just happened.

In fact a weak old virus from a few years ago did exactly what just happened to you.

Do a system restore as far back as it will let you.

Hopefully system restore does work and was not part of the probable virus.

Then if it does work turn off auto-update so in the future if any fake box pops up trying to play a trick you will not fall for it.

You have to watch out if you are clicking on links/sites that are not safe.

Free security is ok for basic stuff but unless you have a OS disc to do a clean reinstall you can get screwed no matter what OS you are using or browser.

(which ones are you using? )

Good luck with the system restore.

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Post  cravnravn on 2/16/2010, 3:32 am

Forget it, it will only restore back to Feb 14th....This Blows

Im using AVG which has been pretty good at blocking infected sites.
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Post  ColtsKurt on 2/16/2010, 7:26 am

This has been a helluva 2010 for you so far Crav... Ravens get manninghandled in the playoffs... BC slips away... the snow... the transmission... now the computer.

You need some blue water, white sand, and cool drinks at the beach bar!

Puter Help 53667
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Post  cravnravn on 2/16/2010, 8:22 am

76 Days Kurt,,

Hey Magic check this out, Microsoft Effed up big time, heres 500 complaints about the update that was rec'd over the weekend..Im not the only one..

http://social.answers.microsoft.com/Forums/en-US/vistawu/thread/73cea559-ebbd-4274-96bc-e292b69f2fd1
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Post  Magic on 2/17/2010, 12:46 pm

Oh hell Cravn you can find links like that every day about anything you want to look up.

That isn't what happened to you and that free security you use just seems to be good and you usually only get rid of cookies instead of a virus.

The fact is that since your system restore won't go back before the 14th that means you got some type of trojan or malware.

Do you have the OS disc?

You can try and run a trendmicro online "Housecall" to scan and fix it unless your pc blocks them.

It is a bit slow to download if you have to use a dialup.

Here is the link.

http://housecall.trendmicro.com/

Download HouseCall 7.1 (32-bit)

After the download run the scan and it will tell you what you have and may be able to fix it.

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Post  cravnravn on 2/18/2010, 4:13 am

No discs came with the computer.

Im taking it back to best buys tomorrow, they'll force it to recognize the modem...

But that update launched last weekend, screwed up a lot of folks..
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Post  cravnravn on 2/20/2010, 3:04 am

LOL, I take it to The Geeks, he hooks it up, runs a diagnostic test..Hes puzzled, he said for him to go further, it would be 75.00..I question what hes looking for, and he tells me modem properties, drivers etc..

So right next to the counter, they are having a sale on MODEMS, 29.00 LOL I tell him forget it, I see a cheaper way to fix this.. chicken_dance

Alright Wild Bill, problem #2..Everything on the monitor is double in size, I went up top to "View" and the medium size is checked, I changed it to "Small"...Nothing

I also have a scroll bar from side to side, something Ive never had before..
Any suggestions??
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Post  dblshockpwr on 2/20/2010, 5:32 am

cravnravn wrote:LOL, I take it to The Geeks, he hooks it up, runs a diagnostic test..Hes puzzled, he said for him to go further, it would be 75.00..I question what hes looking for, and he tells me modem properties, drivers etc..

So right next to the counter, they are having a sale on MODEMS, 29.00 LOL I tell him forget it, I see a cheaper way to fix this.. chicken_dance

Alright Wild Bill, problem #2..Everything on the monitor is double in size, I went up top to "View" and the medium size is checked, I changed it to "Small"...Nothing

I also have a scroll bar from side to side, something Ive never had before..
Any suggestions??

Sounds like you are in safe mode.
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Post  cravnravn on 2/20/2010, 5:52 am

So how do you sugest I get out of Safe Mode..

Shoot me a text message, Mr Bills HouseCall is doing an Update, and Im real slow at this time.
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Post  Magic on 2/20/2010, 12:00 pm

Well it should say "safe mode" if it is.

The normal way is just doing a reboot.

Of course that would screw up the downloading of Housecall.

Let that finish and run it and see what it says.

Of course if you are online doing that your modem is working smile
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Post  cravnravn on 2/22/2010, 3:42 am

I give up, replaced the modem, it ran fine Fri-Sun morning, Sunday afternoon started her up, and I get the "Cant find the Modem message"

I will drink to that
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Post  dblshockpwr on 2/22/2010, 4:23 am

Cravn it sounds like you might be better off just re-installing windows (and wiping the HD). Do you have your rescue discs for your version of Windows? If so download a program called DBAN and make an ISO CD out of that, then use it to wipe the HD and then just do a fresh install of Windows.
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Post  cravnravn on 2/22/2010, 4:33 am

Nope, no discs came with the PC.
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Post  dblshockpwr on 2/22/2010, 4:37 am

cravnravn wrote:Nope, no discs came with the PC.

OK, so you should be able to create a set of rescue discs then. You have a rescue partition that is part of windows..... Are you running Vista? And what Make of computer are you using?
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Post  cravnravn on 2/22/2010, 4:39 am

No, XP,,E-Machine
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Post  dblshockpwr on 2/22/2010, 4:50 am

cravnravn wrote:No, XP,,E-Machine

OK, go to Emachines webpage, and they should have the instructions there on how to make a rescue disc for your make and model computer. (I don't remember how to do it) but they will have the instructions there... Also if your computer didn't come with an OS disc, they HAVE to provide you with a copy of the OS if you request it, I mean you have already PAID for that when you bought the computer. I would just get a nice big external HD, back up the files that are most important to you wipe the HD with DBAN and re-install. Or you COULD go to ubuntu.com and download a nice open source OS. angel
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